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Shipping Policy

Sairastore is the operator of (https://www.sairastore.com/). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.

1. General

1.1 Subject to stock availability

 

We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the back-ordered item or if you would prefer for us to process a refund.

2. Shipping Costs

Shipping costs are calculated during checkout based on weight, dimensions and destination of the items in the order. Payment for shipping will be collected with the purchase.

 

3. Delivery Terms


3.1 Transit Time Domestically

In general, domestic shipments are in transit for 3- 5 days after your order has been fulfilled.

3.2 Dispatch Time

Orders are usually dispatched within 2 business days of payment of order. Our warehouse operates on Monday - Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.

3.3 Change Of Delivery Address

For change of delivery address requests, we are able to change the address at any time before the order has been dispatched.

3.4 P.O. Box Shipping

Sairastore will not ship to P.O. box addresses. We are unable to offer couriers services to these locations. You must have a residential address for your order.

3.5 Items Out Of Stock

If you have a multiple item order and item is out of stock, we will contact you first then proceed to cancel and refund the out-of-stock items and dispatch the rest of the order.

3.6 Delivery Time Exceeded

If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.

 

4. Tracking Notifications

Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.

 

5. Items Damaged In Transit

If you find a product is damaged in-transit, if possible, please reject the package from the carrier and get in touch with our customer service. If your package has been delivered without you being present, please contact customer service.

 

6. Sales Taxes

Sales tax has already been applied to the price of the goods as displayed on the website.

 

7. Cancellations

If you change your mind before you have received your order, we are able to accept cancellations after the order has been dispatched. Please refer to our refund policy.

8. Insurance

Items are insured for loss and damage up to the value as stated by the carrier.

8.1 Process for items damaged in-transit

We will process a refund or replacement as soon as the carrier has completed their investigation into the claim.

8.2 Process for items lost in-transit

We will process a refund or replacement as soon as the carrier has conducted an investigation and deemed the product lost.

 

9. Customer service

For all customer service inquiries, please email us at info@example.com

As always, thank you for shopping with Sairastore.com


This policy is effective as of 1 January 2021.